The Consumerist brings us "10 Companies that Were Excellent, but Now Kind of Suck." It reminded me of the business cycle exercise that we do in MBM Academy to illustrate that we need to stay ahead of creative destruction in the marketplace by driving creative destruction ourselves.
Thanks to Mike Rupert for submitting this article about "How Starbucks Plans to Capitalize on Free Wifi." It seems like a good example of customer focus.
I guess I always have to link over to Bob Sutton's blog. This post is called "Management, Leadership, and Mark Hurd: Why top Management Teams are More Important than Individual CEOs."
I've been thinking about how failure and how people react failure is an important aspect of organizational culture to understand. I was bopping around Stanford's eCorner and found a great clip about "The Biggest Success Are Often Bred from Failure."
And finally, because I cannot leave infographics alone, here's one on "The History of Social Security."
If you have a link you'd like to share, leave it in the comments or send it to me at ann.zerkle (at) cgkfoundation.org. Have a great weekend!
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